FAQ

When can I expect the book?

Under normal circumstances: if you order the book on working days before 3 pm CEST, we will ensure that it is shipped the same day.
On pre-sale or other promotions, the delivery date is mentioned on the purchase page.

Do you send to all countries?

We ship our books to as many countries as possible. Once you have placed a product in your shopping cart, there will be a drop-down with “Country” and we will indicate whether we ship it to your chosen country. Associated shipping costs appear immediately. Below is an overview of the shipping costs:

The Netherlands & Belgium: Free shipping
Europe: €25,-
Outside Europe: €40,-

Do I have to pay customs and import duties?

This only applies to countries outside of Europe. Any customs or import duties will be charged as soon as the package reaches the destination country. Unfortunately, we have no insights and/or control over the costs thereof.
Import duties and additional customs charges are the responsibility of the recipient. Since custom fees may vary by country, we recommend that you contact your local customs office in advance for current charges. This is to avoid unexpected costs when you receive your order.

In which languages is the book available?

The texts in “The Best Dutch Interior Design #” are Dutch and English. All other books are only offered in Dutch.
The Best Belgian Interior Design 01 contains a Dutch, English and French translation.

My payment has failed. How can I resolve this?

If something goes wrong with the payment, you can contact us at orders@hoog.design.

Can I still adjust my order after I have ordered?

Orders ordered before 3 pm CEST are delivered the next day (except if they were in the pre-sale phase). Please contact us before 3 pm CEST about any changes you want to make to your order, we are very willing to make further adjustments.
Unfortunately, we cannot continue all changes after 3 pm CEST. You can always contact us at orders@hoog.design.

I am not satisfied with my product, now what?

If you want to return the book, it must be in the original and unopened seal. Costs for returning the book are charged to the buyer.
Is there something “wrong” with the book? Depending on the complaint of the product, a solution will be sought in consultation. For this, you can contact orders@hoog.design.

How can I return my book?

You have the right to return your order up to 30 days after receipt – without giving any reason – this is longer than the legal period of 14 days! After requesting the return, you have another 14 days to return your product. Do you want to return? Please contact customer service via orders@hoog.design, state your order number and which item this concerns.

Return address:
HOOG.design
O.v.v. order number + name
Nachtegaallaan 2A
5741KC Beek en Donk

When the product is returned to us in purchased condition (undamaged, unused, in original seal), you will be refunded the full order amount. The shipping costs for the return are for your account. These are settled with the return amount.

In case of damage

For damage, please contact our customer service at orders@hoog.design. Please state the order number and describe the damage and send a photo of it. When the damaged item is returned, we will contact you for a solution. When it concerns a damaged article, we will reimburse the shipping costs.

Damages

Have you received a product that is damaged? First of all, we would like to apologize for that. We would like to solve this together with you. Send us an email with photos of the damage. When we have received this, we will work with you to see what we can do for you and how we can solve the problem.

My purchase has not (yet) been delivered. What can I do?

Have you ordered a product through our webshop? Then you will have received proof of shipment when it is sent to you. The product will be shipped to the shipping address provided by you, which is known in our system. The shipping receipt (by email) contains a track and trace code with which you can trace your order (check the spam box of your email if you have not received this email). If you have not received a product after some time, we ask you to contact us. So that we can see what may be going on for you. You can contact us about this up to 6 weeks after receiving the shipping email. After this period, the complaint about the delivery expires. We can then no longer see where your package is possible. So if you haven’t received anything, please contact us as soon as possible.

Have you ordered The Best Dutch Interior Design 04, The Next Generation 01 or Exclusive Garden Design 03 and it has not yet been delivered? Then this may indeed be true. We currently use an expected delivery time for these books. The books are scheduled to be delivered in mid-November. If you have any questions or comments, please contact orders@hoog.design.

How can I communicate delivery instructions to the carrier?

When you place an order you can leave a message to the carrier.

My order was marked as delivered, but it’s not here! What do I do?

You could contact us at orders@hoog.design. Make sure you send us your full name and order number.

When can I expect to reserve my order?

Did you place your order after the pre-sale? If you’re ordered before 4 pm CEST, If you live in Holland and Belgium, your order will arrive within 1 working day. If you order from a country abroad, it will sometimes take longer.