FAQ

BOOKS

When can I expect the book?

Under normal circumstances: if you order the book on working days before 4 pm CEST, we will ensure that it is shipped the same day.

On pre-sale or other promotions, the delivery date is mentioned on the purchase page.

Do you send to all countries?

We ship our books to as many countries as possible. Once you have placed a product in your shopping cart, there will be a drop-down with “Country” and we will indicate whether we ship it to your chosen country. Associated shipping costs appear immediately. Below is an overview of the shipping costs:

The Netherlands & Belgium: Free shipping

Europe: €25,-

Outside Europe: €40,-

Do I have to pay customs and import duties?

This only applies to countries outside of Europe. Any customs or import duties will be charged as soon as the package reaches the destination country. Unfortunately, we have no insights and/or control over the costs thereof.

Import duties and additional customs charges are the responsibility of the recipient. Since custom fees may vary by country, we recommend that you contact your local customs office in advance for current charges. This to avoid unexpected costs when you receive your order.

In which languages is the book available?

The texts in “The Best Dutch Interior Design #” are Dutch and English. All other books are only offered in Dutch.

The Best Belgian Interior Design 01 contains a Dutch, English and French translation.

My payment has failed. How can I resolve this?

If something goes wrong with the payment, you can contact us at info@flyinghighinternational.com.

Can I still adjust my order after I have ordered?

Orders ordered before 4 pm CEST are delivered the next day (except if they were in the pre-sale phase). Please contact us before 4 pm CEST about any changes you want to make to your order, we are very willing to make further adjustments.

Unfortunately, we cannot continue all changes after 4 pm CEST. You can always contact us at info@flyinghighinternational.com.

I am not satisfied with my product, now what?

If you want to return the book, it must be in the original and unopened seal. Costs for returning the book are charged with the buyer.

Is there something “wrong” with the book? Depending on the complaint of the product, a solution will be sought in consultation. For this, you can contact info@flyinghighinternational.com.

How can I return my book?

You have the right to return your order up to 30 days after receipt – without giving any reason – this is longer than the legal period of 14 days! After requesting the return, you have another 14 days to return your product. Do you want to return? Please contact customer service via info@flyinghighinternational.com, state your order number and which item this concerns.

Return address:
Flying High International
O.v.v. order number + name
Tuinstraat 16
5427 PR Boekel


When the product is returned to us in purchased condition (undamaged, unused, in original seal), you will be refunded the full order amount. The shipping costs for the return are for your account. These are settled with the return amount.

In case of damage
For damage, please contact our customer service at info@flyinghighinternational.com. Please state the order number and describe the damage and send a photo of it. When the damaged item is returned, we will contact you for a solution. When it concerns a damaged article, we will reimburse the shipping costs.

Damages

Have you received a product that is damaged? First of all, we would like to apologize for that. We would like to solve this together with you. Send us an email with photos of the damage. When we have received this, we will work with you to see what we can do for you and how we can solve the problem.

My purchase has not (yet) been delivered. What can I do?

Have you ordered a product through our webshop? Then you will have received a proof of shipment when it is sent to you. The product will be shipped to the shipping address provided by you, which is known in our system. The shipping receipt (by email) contains a track and trace code with which you can trace your order (check the spam box of your email if you have not received this email). If you have not received a product after some time, we ask you to contact us. So that we can see what may be going on for you. You can contact us about this up to 6 weeks after receiving the shipping email. After this period, the complaint on the delivery expires. We can then no longer see where your package is possible. So if you haven’t received anything, please contact us as soon as possible.

PREMIUM HOME COLLECTION

Where do your towels come from?

Our towels are made in Turkey and are manufactured out of MicroCotton. MicroCotton is a trademark made for different kinds of cotton yarn of high quality, woven in long loops that give the fabric extra absorption and a luxurious feeling.

Are your towels OEKO-TEX certified?

Absolutely! Our towels meet the OEKO-TEX requirement.

My payment has failed. How can I resolve this?

If something goes wrong with the payment, you can contact us at info@flyinghighinternational.com.

I am not satisfied with my product, what to do?

You have the right to return your order up to 30 days after receipt – without giving any reason – this is longer than the legal period of 14 days! After requesting the return, you have another 14 days to return your product. Do you want to return? Please contact customer service via info@flyinghighinternational.com, state your order number and which item this concerns.

Return address:
Flying High International
O.v.v. order number + name
Tuinstraat 16
5427 PR Boekel

When the product is returned to us in purchased condition (undamaged, unused), you will be refunded the full order amount. The shipping costs for the return are for your account. These are settled with the return amount.

How can I communicate delivery instructions to the carrier?

When you place an order you can leave a message to the carrier.

My order was marked as delivered, but it’s not here! What do I do?

You could contact us at info@flyinghighinternational.com. Make sure you send us your full name and order number.

When can I expect to reserve my order?

Did you place your order after the pre-sale? If you’re ordered before 4 pm CEST, If you live in Holland and Belgium, your order will arrive within 1 working day. If you order from a country abroad, it will sometimes take longer.

My purchase has not (yet) been delivered. What can I do?

Have you ordered a product through our webshop? Then you will have received a proof of shipment when it is sent to you. The product will be shipped to the shipping address provided by you, which is known in our system. The shipping receipt (by email) contains a track and trace code with which you can trace your order (check the spam box of your email if you have not received this email). If you have not received a product after some time, we ask you to contact us. So that we can see what may be going on for you. You can contact us about this up to 6 weeks after receiving the shipping email. After this period, the complaint on the delivery expires. We can then no longer see where your package is possible. So if you haven’t received anything, please contact us as soon as possible.

Guarantee

We are extremely proud of our products and offer a quality guarantee on our textile. If you have an issue with the quality of your PERMIUM HOME COLLECTION product you could easily contact our customer care service. We are going to look for a well-fitted solution.