FAQ

BOOKS

When can I expect the book?

On normal conditions: When you order the book on workdays before 4 p.m., we will ensure that it is sent the same day.

On pre-sale or other activations the delivery date is mentioned on the purchase page.

In which languages are the books available?

The texts in ‘The Best Dutch Interior Design #’ are Dutch and English. All other books are only offered in Dutch.

My payment has failed how can I resolve this?

If something goes wrong with the payment, you can contact us via info@flyinghighinternational.com.

I am not satisfied with my product, what to do?

If you want to return the book, it must be in the original and unopened seal. Costs for returning the book will be borne by the buyer.

Is something ‘wrong’ with the book? Depending on the complaint of the product, a solution will be sought in consultation. For this you can contact info@flyinghighinternational.com.

LINEN

Where do your towels come from?

Our towels are made in Turkey and are manufactured out of MicroCotton. MicroCotton is a trademark made for different kinds of cotton yarn of high quality, woven in long loops that gives the fabric extra absorbation and a luxurious feeling.

Are your towels OEKO-TEX certified?

Absolutly! Our towels meet the OEKO-TEX requirement.

My payment has failed. How could I resolve this?

If something goes wrong with the payment, you can contact us at info@flyinghighinternational.com.

I am not satisfied with my product, what to do?

You can return your towel within 14 days; if unused. Costs for returning will be borne by the buyer

Is there something “wrong” with the towels? Depending on the complaint of the product, a solution is sought in consultation. For this you can you can contact us at info@flyinghighinternational.com.

How can I communicate delivery instructions to the carrier?

When you place an order you could leave a message to our transporter.

My order was marked as delivered, but it’s not here! What do I do?

You could contact us at info@flyinghighinternational.com. Make sure you send us your full name and order number.

When can I expect to reserve my towels?

Did you place your order during the pre-sale? Then you will reseave your towels at the end of July 2020.

Did you place your order after the pre-sale? If your ordered the towels before 16:00, we will make sure to ship your order the same day (under normal conditions).

Guaranty

We are extremely proud of our products and offer quality guaranty on our textile. If you have a issue with the quality of your HOME COLLECTION product you could easily contact our customer care service. We are going to look for a well fitted solution.