FAQ

BOOKS

When can I expect the book?

Under normal circumstances: if you order the book on working days before 4 pm CEST, we will ensure that it is shipped the same day.

On pre-sale or other promotions the delivery date is mentioned on the purchase page.

Do you send to all countries?

We ship our books to as many countries as possible. Once you have placed a product in your shopping cart, there will be a drop-down with “Country” and we will indicate whether we ship it to your chosen country. Associated shipping costs appear immediately. Below is an overview of the shipping costs:

The Netherlands & Belgium: Free shipping

Europe: €25,-

Outside Europe: €40,-

Do I have to pay customs and import duties?

This only applies to countries outside of Europe. Any customs or import duties will be charged as soon as the package reaches the destination country. Unfortunately, we have no insights and / or control over the costs thereof.

Import duties and additional custom charges are the responsibility of the recipient. Since custom fees may vary by country, we recommend that you contact your local customs office in advance for current charges. This to avoid unexpected costs when you receive your order.

In which languages is the book available?

The texts in “The Best Dutch Interior Design #” are Dutch and English. All other books are only offered in Dutch.

The Best Belgian Interior Design 01 contains a Dutch, English and French translation.

My payment has failed. How can I resolve this?

If something goes wrong with the payment, you can contact us at info@flyinghighinternational.com.

Can I still adjust my order after I have ordered?

Orders ordered before 4 pm CEST are delivered the next day (except if they were in the pre-sale phase). Please contact us before 4 pm CEST about any changes you want to make to your order, we are very willing to make further adjustments.

Unfortunately we cannot continue all changes after 4 pm CEST. You can always contact us at info@flyinghighinternational.com.

I am not satisfied with my product, now what?

If you want to return the book, it must be in the original and unopened seal. Costs for returning the book are charged with the buyer.

Is there something “wrong” with the book? Depending on the complaint of the product, a solution will be sought in consultation. For this you can contact info@flyinghighinternational.com.

How can I return my book?

First of all, we are sorry that you are not satisfied with your purchase at HOOG.design. Of course you can always return the book. Make sure that the item is still in the original and unopened seal and is undamaged. We would like to mention that the return costs are charged with the buyer.

Make sure to contact us first to register your return. You can send an email to: info@flyinghighinternational.com.

You can return your order to the address below:

Tuinstraat 16

5427 PR Boekel

The Netherlands

Do you have additional questions about the shipping status of your order or do you want information about returning products? Please do not hesitate to contact us.

Damages

Have you received a product that is damaged? First of all we would like to apologize for that. We would like to solve this together with you. Send us an email with photos of the damage. When we have received this, we will work with you to see what we can do for you and how we can solve the problem.

My purchase has not (yet) been delivered. What can I do?

Have you ordered a product through our webshop? Then you will have received a proof of shipment when it is sent to you. The product will be shipped to the shipping address provided by you, which is known in our system. The shipping receipt (by email) contains a track and trace code with which you can trace your order (check the spam box of your email if you have not received this email). If you have not received a product after some time, we ask you to contact us. So that we can see what may be going on for you. You can contact us about this up to 6 weeks after receiving the shipping email. After this period, the complaint on the delivery expires. We can then no longer see where your package is possible. So if you haven’t received anything, please contact us as soon as possible.

LINEN

Where do your towels come from?

Our towels are made in Turkey and are manufactured out of MicroCotton. MicroCotton is a trademark made for different kinds of cotton yarn of high quality, woven in long loops that gives the fabric extra absorbation and a luxurious feeling.

Are your towels OEKO-TEX certified?

Absolutely! Our towels meet the OEKO-TEX requirement.

My payment has failed. How can I resolve this?

If something goes wrong with the payment, you can contact us at info@flyinghighinternational.com.

I am not satisfied with my product, what to do?

You can return your towel within 14 days; if unused. Costs for returning will be charged with the buyer.

Is there something “wrong” with the towels? Depending on the complaint of the product, a solution is sought in consultation. For this you can you can contact us at info@flyinghighinternational.com.

How can I communicate delivery instructions to the carrier?

When you place an order you can leave a message to the carrier.

My order was marked as delivered, but it’s not here! What do I do?

You could contact us at info@flyinghighinternational.com. Make sure you send us your full name and order number.

When can I expect to reserve my towels?

Did you place your order during the pre-sale? Then you will receive your towels at the end of July 2020.

Did you place your order after the pre-sale? If your ordered the towels before 4 pm CEST, we will make sure to ship your order the same day (under normal conditions).

My purchase has not (yet) been delivered. What can I do?

Have you ordered a product through our webshop? Then you will have received a proof of shipment when it is sent to you. The product will be shipped to the shipping address provided by you, which is known in our system. The shipping receipt (by email) contains a track and trace code with which you can trace your order (check the spam box of your email if you have not received this email). If you have not received a product after some time, we ask you to contact us. So that we can see what may be going on for you. You can contact us about this up to 6 weeks after receiving the shipping email. After this period, the complaint on the delivery expires. We can then no longer see where your package is possible. So if you haven’t received anything, please contact us as soon as possible.

Guarantee

We are extremely proud of our products and offer quality guarantee on our textile. If you have an issue with the quality of your HOME COLLECTION product you could easily contact our customer care service. We are going to look for a well-fitted solution.